About Inbound Addons

What exactly are Inbound Addons?

Inbound Addons are WordPress plugins that integrate with Hubspot.  See “What Addons do you currently have?” below for details about the specific plugins.

What Addons are currently available?

  • Inbound Member is a plugin that creates a membership site or customer portal in WordPress and integrates with HubSpot. It is available now.
  • Inbound Payments is a plugin that integrates Stripe Checkout with HubSpot and is launching soon.
  • Inbound NPS is a plugin that integrates with your Net Promoter Score data in Hubspot and provides an NPS dashboard in WordPress.  It is launching soon. This plugin includes a tutorial on setting up your NPS system in HubSpot and takes about an hour to complete.
  • If you would like other plugins built, contact us and we can discuss the possibility of building it for you.

Why did you create these Addons?

We love HubSpot and the Inbound Marketing Methodology.  We use it in our business extensively and in creating Inbound marketing and automation for our clients at Getudigital.  But we couldn’t automate our WordPress membership sites with HubSpot because there was no plugin to integrate the two.  So we decided to build one.  The uplift we saw when we started using Inbound with our Membership sites was astounding so we decided to offer it to the world.

Once we built the membership addon, we found that clients could use the plugin to create Customer Portals for their customers, even if they weren’t building a membership site.  This gave our client’s customers secure, private access to view and edit their customer information which reduced the administrative costs of our clients and increased convenience for their customers.

From that foundation, we discovered other addons we wanted to increase the efficiencies of our business and our clients’ businesses.  When we couldn’t find a reasonably priced solution, we built one.

About Inbound SMS Text Messages

What can I do with Inbound SMS

Inbound SMS allows HubSpot users to send and receive SMS text messages to contacts in their HubSpot CRM using a Webhook action in HubSpot workflows.

 

How much does it cost?

For a limited time the monthly subscription to Inbound SMS is $19US. In addition to the monthly subscription fee, you will pay for each text message you send and receive. Pricing for sent and received text messages is below:

Country To Receive To Send Monthly Subscription
Australia $0.01 $0.08 $19/mo
United Kingdom $0.01 $0.05 $19/mo
United States $0.01 $0.01 $19/mo

Notes:

  1. All pricing is displayed in US Dollars
  2. Text message pricing to send and receive is per segment.  Texts that are longer than 160 GSM characters or contain non GSM characters will be split into multiple segments and recompiled into one message on the recipient’s phone.
  3. You will be charged the per segment rate for each segment sent (eg. if you are in the US and the message is sent in 3 segments you will be charged 3 x 1c = 3c).
  4. Text messages are purchased in prepaid ‘bundles’. Initial text ‘bundles’ can be purchased in $20, $50 and $100 amounts.  Once you have signed up, you can ‘top up’ your bundle for any amount.
  5. Currently, bundles will not automatically ‘top up’ when volumes are low.  In future, automatic top up will be available.

How long does it take for messages to send?

That largely depends on HubSpot workflows. Usually messages are sent from the workflows within seconds, however bulk messages can take minutes to send from HubSpot.  Occasionally we’ve experienced delays with HubSpot workflows and in that case the messages can’t be sent until they can be processed through the workflows.

Once they hit our servers messages are sent at a rate of 1 message per second.  This is done to avoid carrier blocking on bulk message sending which can cause your messages to be undelivered.

What is a segment?

Text messages are sent according to international SMS industry standards which are set and adhered to by telecommunications carriers. The standards dictate that they are sent and received in 160 character chunks or “segments”.

When a message is longer than 160 characters, it is broken up into multiple segments.  In order for those segments to be recompiled correctly on the recipient’s device, headers need to be attached to the segments which take up character space in each segment.  For example, a 160 character message is usually 1 segment (this is dependent on the character type being standard GSM characters). But a 320 character message can be up to 3 or 4 segments depending on the headers that need to be appended to ensure successful compilation on receipt.

When we communicate with carriers to send out messages, we send them one segment at a time according to the SMS messaging standards.

Messages over 160 characters will be received on the recipient’s phone as one single message. The price of the message will be the sum of the total number of segments.

What HubSpot property (or field) is used for the phone number?

We use the HubSpot Mobile Phone Number property as the number to send the message to.

Where do I enter the message that I want sent?

When you sign up with our service we will populate your HubSpot application with a new property group called Inbound SMS and a new property called SMS Text Message. To send a message, you need to make sure the message is entered into this property before the message is sent.

About Inbound Member

Can I use it on multiple sites?

We have both single domain and multi domain plans.  The multi domain package allows Inbound Member to be installed on up to 5 sites.  If you have more than 5 sites you’d like to install it on, contact us via the chat box on the bottom right of this page and we can discuss a custom package for you.

How many users does Inbound Member allow?

All plans allow unlimited users/members/customers to log into your membership site.

Do I need to use WordPress to use Inbound Member?

Yes.  The Inbound Member Add-on is a plugin that is added to WordPress.  Your secure member pages are created in WordPress and Inbound Member restricts access to those pages via the plugin configuration.

Does Inbound Member work on the HubSpot COS?

Unfortunately No.  Inbound Member isn’t currently able to be used on HubSpot’s COS website platform. Many of our customers choose to implement their membership site on a WordPress site and add this to their website via their menu structure. HubSpot can then track all the membership site information as if it was built on the COS.

Do I need to use HubSpot to use Inbound Member?

Yes.  Inbound Member uses its integration with HubSpot to create users.  It also uses the HubSpot workflows to automate member communications and tracking.

What version of HubSpot do I need to use Inbound Member?

Inbound Member uses HubSpot workflows to automate the creation of users and other functions like changing passwords, forgotten passwords, upgrading or downgrading users etc.  In order to utilize workflows you’ll need HubSpot Pro or Enterprise versions.

Are the HubSpot membership site workflows included with Inbound Member?

We provide instructions on how to create the HubSpot workflows that integrate with Inbound Member.  We are in the process of developing automated workflow population into your HubSpot application upon installation.  This will be available to all existing Inbound Member subscribers through a free Add-on upgrade when it is released.

What if I need help setting Inbound Member up?

We provide comprehensive setup instructions for the installation and setup of Inbound Member. However, if you prefer someone else to set it up for you, we offer a ‘Done For You’ setup service should you require it.

We also work with a selection of HubSpot Certified Partners who are trained to provide the setup for you.

If you prefer that you or your team install the software we’ll be happy to answer any questions you may have.  Just contact us in the Chat box on this page or email us at support@inboundaddons.com and we’ll be happy to answer any questions.

Is it hard? Can I do it myself?

It’s not hard, but it does require some familiarity with both WordPress and HubSpot. We do our best to make setting up and managing your membership site as easy as possible both in the software, and through our written and video documentation.

However, if you need additional consulting done to customize your solution or do an advanced installation — we can work with you directly, or help connect you with a consultant or HubSpot Certified Partner to work with you on your project. Just reach out to us and let us know how we can help you best.

How do I cancel my license and stop any future billing?

You can cancel your account anytime by contacting support on either the chat box on this page or by emailing support@inboundaddons.com.  Just send us a message saying that you’d like to cancel. If the event arises where your account is charged after you’ve requested a cancellation you will automatically be granted a full refund.


Your satisfaction is guaranteed or we’ll give you your money back!


All orders come with a 30-day 100% Satisfaction Guarantee.

If you don’t have a good experience or aren’t happy with Inbound Member, just let us know within your first 30 days and we’ll issue you a prompt & full refund, no questions asked.